Terms Conditions

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Through this document, the Terms and Conditions of Contracting applicable to the provision of Sale of Products and/or Services (hereinafter, PRODUCTS) by TSEO DEVELOPER, S.L. (hereinafter, TSEO) with CIF/NIF/Fiscal ID: B70679782 and with address at Calle San Vicente 73, 3º, 46007 Valencia, Comunidad Valenciana (España), to natural and/or legal persons (hereinafter, the customer) who express their intention to acquire the products and/or services under these General Contracting Conditions through the request made by electronic means, specifically via the Internet, on the website owned by TSEO: https://tseo.pro

General Contracting Conditions

1º.- Legal Framework

In compliance with current regulations, the entity TSEO DEVELOPER, S.L. that operates through the Internet from this website https://tseo.pro details below the general conditions of contracting of the products and/or services offered through it and from which the rights and obligations of the parties are generated.

2º.- Identification

The present General Contracting Conditions (hereinafter "Conditions") are intended to regulate the relationship between TSEO DEVELOPER, S.L. with the trade name TSEO and the customers, relating to all transactions made through the online store website.

2º.1.- Offering Company

  • COMPANY NAME: TSEO DEVELOPER, S.L.
  • TRADE NAME: TSEO
  • TAX ID: B70679782
  • ADDRESS: Calle San Vicente 73, 3º
  • CITY: Valencia
  • PROVINCE: Comunidad Valenciana
  • COUNTRY: España
  • POSTAL CODE: 46007
  • PHONE NUMBER: 609 01 35 70
  • E-MAIL: support@tseo.pro

And on the other hand:

2º.2.- The User and/or customer

The user or customer is understood to be the website visitor who acquires that status, by registering on the website, using a form for this purpose and to whom user and password keys are assigned, for which they have full responsibility for use and custody, being responsible for the truthfulness of the personal data provided to the provider, as we will see in the section of User Registration.

3º.- Acceptance

By accepting these Conditions, the User declares:

1. That they are of legal age with capacity to contract according to current regulations.
2. That they have read and accept these Conditions.

4º.- Availability

The User or Customer will always have access, prior to the start of the product and service contracting process, to the conditions, which can be stored and/or reproduced on a durable medium.

5º.- Validity or Duration

The period of validity or duration of these Conditions will be the time that they remain published on the mentioned website and will apply from the moment the user makes use of the website, and/or proceeds to contract any product or service.

6º.- Modifications

TSEO reserves the right to unilaterally modify these Conditions, without this affecting the orders or promotions that were acquired prior to the modification by the user.

The user agrees to carefully read the contracting conditions, each time they proceed to contract a product or service since these may have been modified since the last time they accessed.

7º.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part of it that is null or ineffective, with the rest of the Conditions remaining in effect.

8º.- Object of the contract

The purpose of this contract is to regulate the contractual relationship of order, purchase or subscription born between TSEO and the user at the time they accept the purchase during the online contracting process through the mechanisms outlined below.

The contractual relationship of order, purchase or subscription involves the delivery, in exchange for a certain price and publicly exposed through the website, of one or more specific products and/or services.

Each of these products or services may be subject to specific regulation through the particular conditions of contracting each of them, of which more detail will be given in the section on warranty, returns, withdrawal, or in the technical data sheet of the product or service, due to the different formats in which the products are marketed, their packaging or their own nature.

9º.- User Registration

The User, can register on the website, when starting a purchase in the Store. By clicking on buy, once the products you want to buy are selected, this goes to the shopping cart in which two options appear:

View Cart
Checkout

If we choose Checkout it opens a window with a Form to fill in the following Data: name, address, postal code, town/ city, Province, phone and email. You have the option to indicate a delivery address different from your home. Registration as a User of the store will provide you access to the website, to the acquisition of products and information of the company, promotions and its products.

The user will select a username and a password, committing to making diligent use of them, and not making them available to third parties, as well as notifying TSEO of the loss or theft of them or possible access by an unauthorized third party, so that TSEO proceeds to immediate blocking. The user has full responsibility for their use and custody, being responsible for the truthfulness of the personal data provided to TSEO.

The user may not choose as a username words that are intended to confuse others by identifying him as an integral member of TSEO, as well as offensive expressions, insulting and in general, contrary to the law or the demands of morality and good manners.

10º.- Geographical Scope

This website operates and sells, in any territory assigned on the Checkout page, specifically, in the assigned postal codes that can be consulted to check the coverage of delivery service in the shopping cart or order or subscription itself. From now on, this geographical scope will be understood as “the Territory”. Therefore, shipments are only made and products are distributed in the Territory. The use of this website, as well as any purchase made on it, is considered made in España, and therefore subject to the laws and regulations of España. TSEO does not accept or deliver orders outside of the mentioned Territory.

All of the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.

11º.- Product Information

TSEO pays great attention to the information relating to the characteristics of the products through technical descriptions from its collaborating companies and manufacturers, and photographs that illustrate the products. All of this is done within the limit of the technique and respecting market standards.

Through the contact form, you can obtain more detailed information about the item you want.

12º.- Taxes, Currency and Shipping Costs

In accordance with current regulations, any purchase made through the website will be subject to VAT tax if the buyer is from the European Community. The (VAT) tax will be expressed in the currency of España.

Unless expressly stated otherwise, prices do not include shipping costs or any other additional services and annexes to the purchased product.

13º.- Language in which the contract is conducted

The contracting procedure and pre-contractual information is in the corresponding language of the website and this language will be used to carry out the contract.

14º.- Steps of the Contracting / Purchasing Process

14º.1.- Registration

In order to start the process of contracting products on https://tseo.pro, once registered as a user, we have access to a panel called “My Account” by filling in the mandatory data requested on the page. After registration, several options will appear:
Dashboard, Orders, Downloads, Address, Account Details, Points, and Logout.

From the dashboard, you can access recent orders, manage shipping and billing addresses, and account details, as well as access to the Points promotional service if it is active. The assignment of the username and access key occurs automatically, according to those previously chosen by the interested party.

The registration system is not equipped with a user verification system during registration. Therefore, before the user's activation in the system, a welcome message is sent to the email. Once correctly registered, the user can enter with their username and key to the control panel of their profile to manage all those functions that the provider of the page has made available, such as the account data section, my orders, and the possibility of exercising A.R.C.O. rights.

Once the registration is completed, you can proceed to purchase your product(s) and/or services.

14º.2.- Purchase Process

The purchase process is easy and simple.

  • Summary of the products added to the shopping cart
  • Method to place an order as a guest or under registration
  • Shipping Information
  • Shipping Method
  • Payment Information
  • Review of the order and payment

*NOTE: THE OBLIGATION TO PAY WHEN PLACING THE ORDER.

Provisions to take into account in the purchase process.

15º.- Product availability

The purchase of products or services is on order, there is a possibility of not having stock. You can check availability through the contact form. If the customer purchases a product without stock and its manufacture is not possible, they can change it for a similar one or request a refund of the amount paid. In case of delay in the shipment, it will be previously notified by phone or via email.

16º.- Types of Products

Description of the types of products...

17º.- Maximum Order Amount

There is no maximum order.

18º.- How to Extend or Cancel my Order

To extend an order you can always do so as long as you have not finalized the purchase, selecting more units of the selected product or adding products to the shopping cart.

To cancel an order after making a purchase, it can be cancelled with the right to a full refund as long as the following conditions are met:
• The order has not left our warehouses or is in transit to the indicated address.

For orders that have already left the facilities of TSEO, the courier company will be notified and in this case, the refund amount to the customer would be full except for the shipping costs.

To request the cancellation of your order you should send an email to the address support@tseo.pro.

You can also cancel the order from the user profile on https://tseo.pro. To do this, the user must locate the order in their purchase history, as long as the conditions indicated above are met, the money will be refunded to the same credit/debit card with which you made the purchase, within 24-48 business hours.

19º.- Costs, Shipping Methods and Delivery Time

The shipping costs will be made by the supplier's transport company and will attend to the rates that are assigned in the shopping cart and that will depend on the volume of the product as its distance.

20º.- Delivery Time

The delivery time of each product is determined in the shopping cart where you will be informed of the deadlines according to the chosen transport agency.

In case you do not receive a package within the indicated time, an investigation will be carried out together with the carrier which could take several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.

We advise you that when you receive your package check that everything is in accordance with your order and that the packaging of the package is in perfect condition. When opening your package, if you find that the delivered items do not conform to your order or are damaged, please contact our Customer Service, see its section.

21º.- Invoice and/or Ticket

Where can I check my invoice? When the order is completed, the website will send a detailed copy of it to the customer's email. If you want the invoice, you must request it in the same order through the order form or later through the contact form.

22º.- Value Added Tax

In accordance with current regulations, every purchase made through the website will be subject to Value Added Tax (VAT).

23º.- Payment Methods or Modalities

Generally, the User may choose the payment method:

A) By credit/debit card, for which he/she will provide, among others:

(i) full name;
(ii) card number;
(iii) CVV/CVC;
(iv) card expiry date;

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address) a choice will appear for you to choose which payment method you want to use and enter your data.

In case the payment platform informs about the card denial, the order will automatically be canceled, informing online and at the moment to the customer about the cancellation as we have previously mentioned. Payments with cards issued outside the Spanish territory cannot be made.

B) By PayPal

You can pay for your purchase through PayPal. When choosing PayPal as a payment method, the previously indicated billing address will be ignored, and the address registered in your PayPal account will be taken into account for billing issues.

Your card details will not be saved in our database, since they are filled out on the secure website of the chosen banking entity.

C) Cash

You can pay in cash at the establishment itself.

24º.- General Provisions on the Payment Process

  • The payment order given by the User necessarily implies adherence to these General Conditions, as well as the particular conditions of the order.
  • For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial entities or by the secure payment platforms (e.g. Visa, MasterCard, PayPal, etc.).
  • Once the payment is correctly made, the User will receive two informative and confirmation emails that certify the essential conditions of the operation:
    • Contracted services, and description of the provision of the same.
    • Products sent to the address indicated by the User:

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases made.

TSEO reserves the right to cancel payments or orders in the event of indications of fraudulent operations, notifying the competent authorities of behaviors that are susceptible to investigation for fraud prevention.

25º.- Returns of defective, damaged or incorrect products, or exercising the Right of Withdrawal for prepared and packaged products.

Once you have received your order, you can withdraw from your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if any, within 14 natural days after receiving your order.

We remind you that when using your right of withdrawal, the refund of the money paid for the product/s purchased will be made and will include the amount of the purchase and, if they existed, the delivery costs in the least expensive ordinary delivery modality. Likewise, in case you choose the option of product collection at your home, the costs of the collection will be borne by the customer.

Items cannot be returned, according to the type of our products, exercising the right of withdrawal, that do not have their original packaging intact and unsealed. In this regard, the return of all those products that present some type of manipulation of the protective film of the box or wrapper or that are not suitable to be returned for reasons of hygiene or health protection will not be accepted.

And you should also make sure that:

a) It has not been used incorrectly or negligently, it has not been handled inappropriately or recklessly, and it has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident or damaged when trying to repair or modify it.

In case the product does not meet any of the mentioned requirements, we may decide, at our discretion, not to replace the product or refund the amount paid and/or we may ask you to reimburse all transport and review costs, arising according to current standard rates. To carry out this reimbursement, we may charge the mentioned costs to the credit or debit card account or use the payment details provided when placing the Order.

In case of a defective product, TSEO will proceed, as appropriate, to the replacement, reduction of the price or termination of the contract, actions that will be free for the consumer and user.

In case the product or its packaging has suffered any damage or is not in the original shipping conditions, the value of the item will suffer a depreciation.

This provision does not affect the rights recognized to the consumer by current legislation.

In cases where the customer considers that at the time of delivery the product does not conform to the stipulated in the Contract, is a product damaged during its shipping, or is incorrect should contact TSEO immediately through our contact form, providing the data of the product, as well as the damage it suffers, or by calling the number 609 01 35 70 in our customer service hours previously outlined or the Customer Service section.

Once the return request has been examined, and after making the appropriate checks, upon confirmation via e-mail, we will proceed to collect the product, at the place of delivery of the same.

We will proceed to carefully examine the returned product and will communicate to you by email within a reasonable time whether the return or replacement of it (if applicable) is appropriate.

The return or replacement of the item will be made as soon as possible and, in any case, within 14 natural days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to a proven flaw or defect, will be fully reimbursed, including the delivery costs incurred to deliver the item. The refund will be made in the same method of payment that was used to pay for the purchase.

Are unaffected the rights recognized by current legislation.

The exchange of an item for a different one will not be accepted, in this case, it should proceed to its return and make a new purchase.

The return of a product purchased on the web, can be made by the following way:

By requesting a pickup at your home which you can make by sending an email requesting the return with your contact information and order number or by contacting our customer service through the provided data.

In the event that you have received a wrong order, call us at Customer Service at the telephone number 609 01 35 70 or send us an email to the address support@tseo.pro. We will be delighted to assist you to rectify the error.

26º.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:
Products that may have their nature altered.

27º.- Customer Service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing by postal mail to the address Calle San Vicente 73, 3º by email to support@tseo.pro, or by calling 609 01 35 70 during opening hours.

28º.- Quality Guarantee

All items offered on our website have the manufacturer's, distributor's or TSEO's own warranty for in-house production in legally established terms, for a maximum of 2 years depending on their nature and from the date of preservation or production.

29º.- TSEO's Rights

  • To keep, modify or suspend its website without prior notice.
  • To modify the price of the offers.
  • To reject orders due to lack of stock or non-payment by the customer.
  • To deny access to the computer tools to customers in case of non-compliance with these conditions.
  • To perceive the amount of the customer's purchases, once the transaction is accepted.
  • To reserve the domain and retain full ownership of the item until the customer has fully paid for it.
  • Not to reproduce, alienate or dispose of the information published by TSEO in all its contents without the express permission of the company itself.
  • To proceed to correct or amend human or computer errors.

30º.- Limitation of Liability

All the information provided by the User to TSEO and through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to TSEO properly updated. In any case, TSEO is exempt from any responsibility for damages or losses caused as a result of providing false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of TSEO to verify the authenticity, suitability, completeness, accuracy, appropriateness and updating of the information provided by the User through the corresponding forms.

TSEO will not be responsible in those cases where it corresponds to the parents, guardians or legal representatives of the Users who are minors or incapacitated, to authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the web applications or platform. It will be the responsibility of the mentioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to the contracting of the products and services provided through https://tseo.pro

The access of Users to the Contents does not imply any obligation on the part of TSEO to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, it will be the User's responsibility to have the necessary tools to detect such viruses or harmful computer elements. Consequently, TSEO will not be responsible for possible damages caused to the Users' or third parties' computer equipment during the access to the Contents.

TSEO will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

31º.- Applicable Law and Jurisdiction

These conditions will be governed or interpreted according to Spanish legislation in everything that is not expressly established. TSEO and the user agree to submit any controversy that may arise from the provision of the products or services object of these conditions, to the Courts and Tribunals of Comunidad Valenciana (España).

32º.- Online dispute resolution platform for consumers and traders

The European Commission has launched a platform to help consumers and traders resolve disputes related to purchases made on the Internet.

Link to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show